Privacy Policy

Last updated: 14 June 2026

1. Who we are

Cardown Assist Ltd ("we", "us", "our") provides 24/7 breakdown recovery, towing and roadside assistance services across the United Kingdom. We are the data controller responsible for any personal information you provide to us.

2. Information we collect

• Contact details — name, phone number, email address.
• Vehicle details — make, model, registration, location.
• Service details — the nature of your breakdown or request.
• Payment information — processed securely via our payment providers.
• Website data — basic analytics such as pages visited and device type.

3. How we use your information

• To respond to your enquiry and dispatch the right recovery team.
• To process payments and issue receipts.
• To communicate updates about your job in progress.
• To improve our services and website experience.
• To meet legal, regulatory and insurance obligations.

4. Sharing your information

We never sell your data. We may share information with trusted partners strictly to deliver our service, including recovery operators, payment processors, insurers and, where legally required, the relevant authorities.

5. Data retention

We retain personal information only as long as needed to provide our services and to comply with legal, accounting and reporting requirements.

6. Your rights

Under UK GDPR you have the right to access, correct, delete or restrict use of your personal data, and to object to certain processing. Contact us at info@cardownassist.co.uk to exercise these rights.

7. Cookies

Our website uses essential cookies to function correctly and optional analytics cookies to help us improve. You can disable non-essential cookies in your browser settings at any time.

8. Contact us

Questions about this policy? Email info@cardownassist.co.uk or call our 24/7 helpline.